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Our Commitment to Your Satisfaction

At Ghismaé, your satisfaction is our top priority. We want every purchase to feel special, and every piece to meet your expectations. If your item isn’t quite right, we’re here to help. Our return and exchange process is designed to be simple, clear, and customer-friendly for all eligible items.

Please review the terms below to ensure an efficient return experience:

General Terms

We want you to love your Ghismaé purchase. If your order isn’t exactly what you hoped for, we accept returns or exchanges for items that meet the following conditions:

Item is new, unworn, unwashed, and unaltered
All original internal garment tags are still attached
Return request is made within 14 days of receiving your order

Shipping fees for returns are the responsibility of the customer.

Please do not return items to the address shown on the shipping label (waybill). This is not our return location. Parcels sent there are destroyed by the logistics provider, and refunds cannot be issued.

All returns must be shipped to our authorized warehouse address, which will be provided once your return request is approved.

Always ensure your return request is submitted before sending any items back. Unauthorized returns may not be eligible for a refund.

Return Process

How to Return or Exchange Your Order

Sign in to your account on our website.
Go to “My Orders” and select the order you wish to return.
Click “Request a Return” and follow the steps shown.
Once your request is approved, you will receive the return form and instructions in your account dashboard.

Damaged Items

In the rare event that you receive a damaged or incorrect item, you must notify us within 24 hours of delivery.
Reports made after this period unfortunately cannot qualify for a refund or exchange.

Please provide clear photos of: